Privacy Policy
Privacy Policy
At AllStar Products, we respect your privacy. This policy explains what information we collect, why we collect it, how we use it, and the choices you have. It applies to everyone who visits our website or buys from us, including customers in the EU, the UK, and California.
Information we collect
Information you give us
- Name, email address, phone number, and billing and shipping addresses when you place an order or create an account
- Order history and wishlist items
- Messages you send us through the Contact Us page
- Your email address if you subscribe to our newsletter
Payment information
Payments are processed by third-party providers (for Visa, Mastercard and PayPal). We don’t store your full card details on our website.
Information collected automatically
- Device and browser type, IP address, pages visited, time on site and how you found us
- Cookies and similar technologies (see section 5)
How we use your information
- To process and deliver your orders and send order updates
- To manage your account, wishlist and order tracking
- To give customer support and handle returns or refunds
- To send marketing emails, such as deals and new arrivals, if you subscribed
- To understand how people use our site so we can improve it
- To prevent fraud and keep the site secure
- To meet our legal obligations
Our legal bases (for EU/UK visitors)
Under GDPR, we rely on:
- Contract: to fulfill your orders
- Consent: for marketing emails and non-essential cookies, which you can withdraw at any time
- Legitimate interests: to improve our services and prevent fraud
- Legal obligation: for tax and accounting records
Who we share information with
We only share your information when needed to run the store:
- Payment providers to process your payment
- Shipping and delivery partners to deliver your order
- Website hosting, analytics and email marketing providers that help us operate and improve the site
- Authorities, when the law requires it
We don’t sell your personal information for money. Our providers may only use your data to perform services for us.
Cookies
We use cookies to keep your cart working, remember your preferences, understand site traffic and measure the performance of our marketing. You can accept or decline non-essential cookies through our cookie banner, or block them in your browser settings. Some parts of the site, like the cart and checkout, may not work properly without essential cookies.
Email marketing
If you subscribe, we’ll send you offers, news and updates. You can unsubscribe at any time using the link at the bottom of any email, and we’ll stop right away.
How long we keep your data
We keep your information only as long as we need it for the purposes above. For example, order records are kept for the period required by tax and accounting laws. When we no longer need your data, we delete or anonymize it.
How we protect your data
We use reasonable technical and organizational measures, including encrypted connections, to protect your information. No online system is completely secure, but we work hard to keep your data safe.
Your rights
If you’re in the EU or UK (GDPR), you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Ask us to delete your data
- Restrict or object to certain processing
- Receive your data in a portable format
- Withdraw consent at any time
- Complain to your local data protection authority
If you’re in California (CCPA/CPRA), you have the right to:
- Know what personal information we collect, use and share
- Request deletion of your personal information
- Correct inaccurate information
- Opt out of the sale or sharing of your personal information
- Not be treated unfairly for using your privacy rights
To use any of these rights, contact us through the Contact Us page. We may need to verify your identity first, and we’ll reply within the time required by law.
International transfers
Our service providers may process data in countries outside your own. Where we transfer data from the EU or UK, we use appropriate safeguards, such as standard contractual clauses.
Children's privacy
Our store is intended for adults aged 18 and over. We don’t knowingly collect personal information from children. If you believe a child has given us their data, please contact us, and we’ll delete it.
Changes to this policy
We may update this policy from time to time. The “last updated” date shows the latest version, and we’ll post any important changes on this page.
Contact us
For questions about this policy or your data, use the Contact Us page on our website. We reply within 24 hours.